Took Jeanie Jeep in for a service at the main dealers Trading Enterprises yesterday. “We’ll call you when it’s ready.” We left them my mobile number, exchanged JJ for a piece of paper and took a taxi home before Kevin left for the airport. By 5pm no contact from the garage so I called. No answer. They open at 7am so at 8am this morning I try again;
“Yes ma’am your jeep is ready, the service is done but they couldn’t find a problem with the “jerking” so perhaps it’s the way the customer is driving. Please come here at 9am and one of our technicians will drive with you if required.”
They won’t win any prizes from me for tact but as Kevin is the official owner and here I am always a “housewife” (as officially designated on my visa) it was to be expected!
Collected the car shortly after 9 this morning and decided a test drive wasn’t needed, it was already 40° outside. The staff were friendly, efficient and extremely helpful, explaining everything that had been carried out in detail rather than simply handing over the bill. I quickly forgave the smiling, quiet Ranesh for not calling me back yesterday and for his lack of tact this morning or was the latter faux pas down to my misunderstanding his Indian English? The cost was just 888 AED (just under £150) which seems quite cheap compared with the extortionate amounts BMW Mini used to extract from me in the UK. Or does it appear value for money given the difference in size between the two vehicles?
|My Much Loved Mini Cooper S|
The garage BTW is in an anonymous, dusty grey industrial unit just off the SZR on Al Manara St East. Step inside and there is an inside parking area, sparkling plate glasss windows with a smart reception beyond and behind the desks views of servicing and repairs being carried out. Coffee and the papers are provided as is comfortable seating in the waiting area. UK dealers could do worse than visit Dubai on a field trip.